Unified Contact Center Enterprise ATP

Unified Contact Center Enterprise ATP - Insoft Services

Unified Contact Center Enterprise ATP


The Unified Contact Center Enterprise Authorized Technology Provider (ATP) Program is an invitation-only program. Participation in this program allows partners to provide intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network.

ATP Requirements:

Partners must hold a valid Advanced Collaboration Architecture Specialization to participate in the Unified Contact Center Enterprise ATP.

Benefits:

Unified Contact Center Enterprise combines the power of open standards with intelligent application development and management software to:

  • Provide enhanced call control, platform management, and reporting services
  • Deliver a high-performance solution for enterprise-level contact centers
  • Offer world class customer service
  • Increase customer satisfaction and overall business profitability

Roles:

The Cisco Unified Contact Center Enterprise ATP Program has established five roles.

Account Manager

Specialization Requirements Recommended Training
AM training (AM presentation)

e-learning
Unified Contact Center Enterprise 10.0 Update

e-learning

System Engineer

Specialization Requirements Recommended Training
UCCE and CVP 10.0 TOI
E-learningAdministering Cisco Unified Contact Center Enterprise, Part I (AUCCE1) v2.0
Instructor-ledAdministering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2) v2.0
Instructor-led 

Unified Contact Center Enterprise Design Exam (642-241 UCCED)

 

Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0
Instructor-led

Cisco Unified Contact Center Enterprise Design (UCCE-D) 8.0

e-learning

Field Engineer

Specialization Requirements Recommended Training
UCCE and CVP 10.0 TOI
E-learningAdministering Cisco Unified Contact Center Enterprise, Part I (AUCCE1) v2.0
Instructor-ledAdministering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2) v2.0
Instructor-ledDeploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0
Instructor-led

 

Unified Contact Center Enterprise Implementation (UCCE-I) (642-242) Exam

 

Unified Contact Center Enterprise Support (UCCE-S) (642-243) Exam

 

Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)
Instructor-led

 

Deploying Cisco Unified Intelligence Center (DUIC)
Instructor-led

Cisco Unified Contact Center Enterprise Support (UCCE-S) 8.0
E-learningCisco Unified Contact Center Enterprise Implementation (UCCE-I) 8.0
E-learning

Project Manager

Specialization Requirements Recommended Training
Administering Cisco Unified Contact Center Enterprise, Part I (AUCCE1) v2.0
Instructor-ledAdministering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2) v2.0
Instructor-ledUCCE and CVP 10.0 TOI
E-learning

Customer Voice Portal Developer (can be role-shared with any other role)

Specialization Requirements Recommended Training
Customer Voice Portal (CVP)
e-learning