ITIL Service Transition

ITIL Service Transition Training
ITIL Service Transition
  • ITIL Service Transition

    3 dager
    IT Services Management
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    Course Details

    Oversikt

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:
    ITIL Expert Qualification: Service Transition Certificate

    Innhold

    • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
      • Transition Planning and Support
      • Knowledge Management
      • Service Asset and Configuration Management
      • Change Management
      • Release and Deployment Management
      • Service Validation and Testing
      • Change Evaluation

     

    • Interaction of Service Transition processes with other Service Lifecycle processes
    • Managing communication and commitment
    • Managing organizational and stakeholder change
    • Technology and implementation considerations for Service Transition

    Målgruppe

    • CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

    Forkunnskaper

    • Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

    Kursplan

      Dec 19 - Dec 21, 2017
    Oslo
      Mar 12 - Mar 14, 2018
    Oslo
      Jun 11 - Jun 13, 2018
    Oslo
      Sep 11 - Sep 13, 2018
    Oslo
      Dec 10 - Dec 12, 2018
    Oslo