ITIL Service Lifecycle: Service Strategy

ITIL Service Lifecycle: Service Strategy Training
ITIL Service Lifecycle: Service Strategy
  • ITIL Service Lifecycle: Service Strategy

    3 dager
    IT Services Management
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    Course Details

    Oversikt

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:

    • ITIL Intermediate Qualification
    • Service Strategy Qualification

    Innhold

    • Understand and apply the following core Service Strategy principles:
      • Dynamics and forces impacting IT management
      • Defining services and how services can deliver value to the customer market spaces
      • The impact of external markets, customer requirements and continual service improvement on the Service Strategy
      • Organization structures and provider types supporting an IT Value Network
      • Defining and managing the relationship between business and IT services and the demand for those services
      • Defining customer value creation
      • Defining and managing IT financial measures for success
      • The strategic benefits of service based costing and recovery
      • Conducting strategic assessments and dealing with market uncertainty
      • A practical approach to creating a Service Management strategy

     

    • Review of Service Strategy processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:
      • Strategy Management for IT Services
      • Service Portfolio Management
      • Financial Management
      • Demand Management
      • Business Relationship Management

     

    • Driving strategy through the Service Lifecycle
    • How to measure Service Strategy and create return on investment

    Målgruppe

    • CIOs, CTOs, managers, supervisory staff, team leaders, planners, IT consultants, IT audit managers, and any IT professional involved in the management of service strategy.

    Forkunnskaper

    • Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

    Kursplan

      Dec 13 - Dec 15, 2017
    Oslo
      Mar 14 - Mar 16, 2018
    Oslo
      Jun 11 - Jun 13, 2018
    Oslo
      Sep 10 - Sep 12, 2018
    Oslo
      Dec 10 - Dec 12, 2018
    Oslo