ITIL Service Lifecycle: Service Design

ITIL Service Lifecycle: Service Design Training
ITIL Service Lifecycle: Service Design
  • ITIL Service Lifecycle: Service Design

    3 dager
    IT Services Management
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    Course Details

    Oversikt

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:

    • ITIL Expert Qualification
    • Service Design Qualification

    Innhold

    • The relationship between business value and service design
    • The principles of balanced service design (functionality, resources, schedule)
    • How to identify meaningful service requirements
    • The relationship between service, application, infrastructure and data architectures
    • The key roles and organizational capabilities of service design
    • The relationship of design constraints to service utility and warranty
    • The advantages and disadvantages of various strategic sourcing and delivery models (insourcing, outsourcing, co-sourcing, etc.)
    • Review of Service Design processes, and their associated policies, challenges, risks and critical success factors, including:
      • Design Coordination
      • Service Catalog Management
      • Service Level Management
      • Capacity Management
      • Availability Management
      • IT Service Continuity Management
      • Information Security Management
      • Supplier Management

     

    • Interaction of Service Design processes with other Service Lifecycle processes
    • Technology and implementation considerations for Service Design

    Målgruppe

    • CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the design of IT services.

    Forkunnskaper

    • Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

    Kursplan

      Dec 12 - Dec 14, 2017
    Oslo
      Mar 14 - Mar 16, 2018
    Oslo
      Jun 13 - Jun 15, 2018
    Oslo
      Sep 10 - Sep 12, 2018
    Oslo
      Dec 12 - Dec 14, 2018
    Oslo