ITIL Practitioner

ITIL Practitioner
  • ITIL Practitioner

    3 dager
    IT Services Management
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    Course Details

    Oversikt

    This highly practical course is designed to show you how to implement service improvements based on the ITIL¬ģ philosophy of ‚Äúadopt and adapt.‚ÄĚ In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

    Kursplan

      Jul 25 - Jul 27, 2018
    Oslo
      Oct 23 - Oct 25, 2018
    Oslo